A year from now, about 6 in 10 European companies will have implemented new projects to improve customer experience.
Large enterprises show greater decisiveness when it comes to improving the employee experience.
The 5 European countries with the highest satisfaction levels in digital HR are Poland, Ireland, Spain, the Netherlands, and the UK.
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With COVID-19, digital HR projects and employee experience initiatives are suddenly at the very heart of today’s HR strategies, but are organizations satisfied with these projects?
The promising outlook of new digital technologies and the need for an increased focus on employee experience are part of just about every list of HR trends published in the last 5 years. What is new is the urgency that COVID-19 has created. Digital HR and an employee-centered mindset are no longer optional if you wish to thrive in the ‘never normal’. Moreover, both domains are heavily intertwined: a workplace with lots of digital and mobile options is exactly what employees want.
This notion immediately raises some questions. Just how digitally mature are companies today? Are they satisfied with the way things are going or are they planning new projects? And do employees really get the attention they deserve?
In this ebook series, SD Worx sums up the most noteworthy findings on digital HR and employee experience. For similar analyses on payroll, outsourcing, and workforce management, read more from SD Worx at UNLEASH.
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