How important is the tech experience for the workplace of today?

We’ve all heard the phrase “to vote with your feet”, but what causes someone to get to the point where they feel they have no choice but to move on and leave?

For decades, customers and employees have only been seen to be unhappy and dissatisfied when it’s already too late, and they’ve made the decision to go. Topline figures of the number of customers and number of employees have been utilized to understand who has stayed, who has left, and also who has joined.

But, if you were to measure and interpret how your employees and customers were feeling, at every point in their journey with the organization, could you be tooled with the knowledge to prevent unwanted and costly attrition? Undoubtedly.

Think about how quickly business is changing in a 90-day period, the same thing is happening in the employee’s minds, and in their hearts.

At Qualtrics, they believe that with a holistic view of employee experience, HR teams can pinpoint key drivers of engagement and receive targeted actions to drive meaningful improvement.

We spoke to Brad Anderson, President of Products and Services at Qualtrics and ex-Microsoft giant to understand how employers are failing to match changing expectations and needs from their workforces, and what role technology has in bettering the employee experience (EX), as well as the route to implementation through a partnership between IT and HR.

The key question here is, ‘How can HR and IT work together to make sure that the technology experience helps employees feel more connected, more collaborative, with a sense of wellbeing?’ and that’s what we help organizations do.

As the hybrid and remote working futures are further cemented for many in the workforce of today, employers have a duty to understand the key drivers of employee engagement, understand how work impacts productivity and drive improvements that are fundamental to the success of the future organization, like identifying and developing top performers and increasing the employee lifetime value.

Watch our exclusive interview with Brad to understand how HR leaders can work with technology stakeholders in the organization, like IT or CTO departments to ensure the technology experience is successful and isn’t exacerbating some of the poor workplace experiences we’ve witnessed.

Interested in hearing more?

Coming up to the halfway mark of 2022 and HR leaders are taking stock of how plans for the year are panning out. From a quarter’s worth of engagement data to a clearer view of flight-risk employees – there’s a lot to pour over. In a live webinar session with UNLEASH and leading employee experience strategist Dr. Ben Granger, Head of EX Advisory Services at Qualtrics, take a deeper look at the trends driving engagement, retention, and advocacy in 2022 and beyond – and whether you need to reset your 2022 plans or double down on what’s working.

Join us live on Wednesday 4th May, by registering your place now.