Employee experience was the #1 consideration when investing in new HR technology in 2022. As HR strives to make every second of 2023 count, employee experience remains mission critical in order to drive engagement, increase productivity and impact retention during uncertain times.

UNLEASH is thrilled to share the inside story of how Warner Music Group (WMG) has successfully implemented, rolled out and harnessed its HR tech systems in a way that is delivering measurable savings on time and cost. This story was one of our most popular sessions at UNLEASH World last October – and there’s more to add since then!

Convincing employees to accept new systems is often a hugely challenging task. We heard how Warner Music Group (WMG) adopted a new digital strategy in their pursuit of adapting to new ways of working in a hybrid world. Discover how they promoted adoption by creating systems that guided employees through WMG’s complex digital ecosystems. And how their digital strategy has improved employee experience, reduced administration time, and provided insights to help the leadership team form key employee investment decisions that will drive the future workforce structure.

We also heard how ServiceNow is working with organizations like WMG worldwide to unify employee experiences across different HR tech stacks; turning what can be a confusing landscape of systems and solutions into an easy to navigate environment that drives engagement, works for hybrid models, fosters inclusion and turbocharges productivity!

Download this webinar to:

• Learn how you can make the HR systems you have in place work together to improve the employee experience.
• Understand the opportunities your HR tech investment could bring you in 2023.
• Take away practical strategies that you can test and pilot in your organization.
• Have the unique chance to ask the experts your questions and get real-time insights in our live Q&A.

Defining ’employee experience’

UNLEASH recently collaborated with ServiceNow on research that showed that ‘employee experience’ was the number one driver for investing in HR technology in 2022.

An interesting piece of insight made all the more so, by the fact that as the pressure mounts for 2023, ‘employee experience’ remains a key component of any organization’s overarching HR strategy.

And for so many, there is still a long way to go in understanding, interpreting and realizing how ‘employee experience’, in its many dimensions, could look.

In this session, Josh Novelle, the Senior Director of People Experience and Insight at Warner Music Group talked about how he has successfully implemented, rolled out and harnessed their HR tech systems in a way that is delivering measurable savings, time and costs. Warner Music Group is working towards defining and implementing their vision of what great employee experience looks like. That insight paired perfectly with Daniel Wilks’ experience about how ServiceNow are working with organizations worldwide to unify their employee experience, right the way across different HR tech sets.

More than a buzzword

‘Employee experience’ has become an industry buzz word in HR Tech. As an industry we haven’t defined what it means. However, that definition and clarity is happening at a subjective organizational level.

On that point, Kate Graham kicked this session off by asking attendees and speakers what ‘employee experience’ means to them.

For our panellists, the scope at which they operate and execute employee experience, has clearly defined their lens and narrative. For Novelle, the words ‘accountability’ and ‘responsibility’ took precedence.

‘Employee experience is one of these undefined buzzwords that’s coming out of our industry. What it means for me…it’s us taking accountability and responsibility for those employees, regardless of whether its physical or digital. There are so many things that happen that affect our employee’s day to day, and we hear about it in surveys, we have so many listening points and sometimes you can say well that’s not in our area… But for me, employee experience is taking responsibility for that right across the board. Asking ourselves – how do we make ourselves a more attractive company, a better place for employees.’ – Josh Novelle, Senior Director of People Experience and Insight, Warner Music Group

For Daniel Wilks, employee experience is synonymous with, and contributes to, the overall health of the company.

‘Talent is squarely back on the agenda of the C-Suite. It is the number one differentiator for any organization. For me, it’s more about how employee experience is not just in the confines of the HR domain but how it supports the wider operational effectiveness and mission of that organization.’ – Daniel Wilks, EMEA Area Vice President Employee Experience, ServiceNow

For Wilks, this is fundamentally about how organizations empower employees to do their best work and be most productive in a way that underpins the other pillars of an organization’s ambitions and goals. According to Wilks, this is not a nice to do, it is intrinsically linked to other areas of success.

The ’employee experience’ spectrum

Following on from that point, as the discussion continued, it became clear just how closely linked ‘employee experience’ is with customer service. The kind of benefits organizations see from this are very tangible. And because employee experience feeds into almost every area of the business, it’s reach, and influence are entirely holistic.

The benefits are fairly obvious and most of us have first-hand experience of how it benefits an organization. What is less clear is where to start building and implementing your employee experience strategy.

This is a topic our panellists delved into on the webinar. At Warner Music Group, Josh started off by looking at technology stacks. It was a means for them to make the most difference to the most people.

Bringing it all together

It is understandably hard for HR professionals to step back and take that leap of faith into doing things differently, considering the scale at which they operate and how much they have on the line.

Most organizations have invested in a range of systems over a period of time that best service the needs of their business. But when you start talking about enabling these enterprise-wide processes, the reality is they need something that brings all that together.

This is why ServiceNow build around the infrastructure their clients have been making over the years. The aim here is simplification for employees and taking the complexity out of where they need to go to find what they need.

An underappreciated fact here is that an HR process isn’t just an HR process, it is used across the organization. Which is why bringing about that harmony and the simplification that comes with bringing lots of disparate processes together is paramount.

Employee experience has landed at HR’s door and is now undeniably a key part of the HR domain, but it is a big mantle to take on. UNLEASH is here to help. Register now to hear our expert speakers detail the HR technologies and strategies that can help you elevate your employee experience offering.