IT is a key component in employee turnover

As a company that collects data on the employee experience, it is understandable that Nexthink wishes to understand why its clients are losing staff as part of the ‘Great Resignation’.

The company has published a ‘Digital Sabotage & The Great Resignation‘ report that outlines the state of digital employee experience and how it impacts the success of businesses.

The data to support the report was gathered in partnership with Vanson Bourne, who surveyed 1,000 digital workers and 500 senior IT decision-makers worldwide.

On the back of the findings, some may want to rethink their technology offerings.

What the report found

The report noted that the technology experience employees have is a key part of their happiness.

In fact, it was the third most popular reason for employee burnout or turnover. So much so, that 20% of respondents would leave their job because of a bad IT experience.

Ahead of this factor was poor salary and unhealthy work culture.

An issue within IT service delivery was discovered in this report.

The study found that 82% of senior IT service delivery managers (ITSDM) believe that employees are often causing their own problems. Additionally, employees are believed to be under-reporting issues and are not addressing IT messages until they are forced to act.

Importantly, issues of ill-feeling towards IT in organizations are worsened by a perceived lack of effort.

Only 30% of employees believe that IT is involved in creating a better digital experience (DEX).

This statistic is even more dire when the fact that 64% of ITSDM’s have no idea who is responsible for DEX is considered.

These issues also bleed into recruitment as 42% of employees say the quality of their IT impacts their willingness to recommend an employer to a candidate.

Speaking about the findings, Yassine Zaied, Chief Strategy Officer at Nexthink, commented: “The ongoing pandemic and resulting remote work has brought employee experience issues to the forefront, specifically the role that IT plays in either assisting or hindering that experience as digital environments are the connective thread for enterprises.

“What’s concerning is that only 32% of employees were aware their company even had a dedicated digital employee experience resource within IT.

“Combined with employees stating they would leave their job because of a poor IT experience, in this time of the ‘Great Resignation’, businesses can’t risk this.”

On the back of this study, it is clear that the digital experience of employees is an essential component of their overall satisfaction, particularly when they are working remotely.

With this in mind, companies who want to improve retention and talent acquisition will want to look at their DEX.