ServiceNow has acquired EY’s Smart Daily Management application, with the intention to acquire 4Industry soon.
The acquisition will bolster ServiceNow’s current operational technology capabilities, while also enabling the business to accelerate its digital transformation plans across manufacturing, transport and logistics, and energy.
We explore that this means for ServiceNow, 4Industry, and EY, as well as the European tech market as a whole.
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Tech giant and cloud-based platform ServiceNow has signed an agreement to acquire 4Industry, a connected worker platform for manufacturers, and has completed the acquisition of a connected digital worker application from EY, Smart Daily Management.
Both acquisitions will better place ServiceNow’s existing operational technology (OT) management capabilities, the vendor says.
It adds the buys will also enhance expertise across key industrial markets, including manufacturing, transport and logistics, and energy.
“Industries like manufacturing, transport and logistics, and energy are embracing digital transformation to achieve operational excellence and provide great experiences for Connected Workers,” Lou Fiorello, VP & GM Security and OT at ServiceNow says.
Fiorello continues to explain that companies will struggle to achieve excellence if they are constantly re-hiring and re-training talent.
“These deals allow us to combine best-in-class expertise and technology,” she continues. “With the power of the Now Platform to help our industrial customers increase uptime, drive efficiency, and improve quality.”
Utilizing EY and 4Industry’s technology to strengthen ServiceNow’s offering
4Industry, a mobile-enabled application, aims at making shop floor work more efficient, enjoyable, and intuitive through a range of digital tools, including EY’s Smart Daily Management.
As a result, ServiceNow can use the technology to create more efficiency around time-consuming tasks while driving operational excellence.
By combining the technologies and industry expertise, ServiceNow will be able to build a new Connected Worker solution, which is expected to be available on its platform in 2025.
“Smart Daily Management was designed to transform the manufacturing function by coupling data-driven insight and effective ways of working into the daily activities of operating teams,” Hank Prybylski, EY Global Vice Chair, Transformation states.
“As the EY organization evolved the capabilities of Smart Daily Management, it became clear that integration into the ServiceNow platform would maximize the ability for customers to deploy and scale the value.
We look forward to further building on the EY and ServiceNow alliance and deepening the impact we are delivering to clients across the manufacturing and operations technology functions.”
What’s more, the acquisition is a strong example of the continued investment in European tech and talent, which will play well into the long-term roadmap for ServiceNow.
Similarly, 4Industry’s CEO Luc Raeskin explains that the company is strongly aligned with ServiceNow’s core philosophy that digitization and automation are the keys to making employees happier and more productive.
“From building our Connected Worker prototype at a ServiceNow Accelerator event, to becoming a Worldwide Built on ServiceNow Solution Partner of the Year Winner in 2023, this feels like a natural evolution in our journey together,” he concludes.
“We can’t wait to get started and fulfil our mission of enabling the Connected Worker to become extraordinary by enabling them to focus on what truly matters in their work.”
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