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Sarah Cook

Managing director, The Stairway Consultancy

Sarah Cook is a founder member of The Stairway Consultancy. She has a wealth of consultancy experience specialising in leadership development, executive coaching, service excellence and culture change. Prior to this Sarah worked for Unilever and as Head of Customer Care for a retail consultancy.

Sarah is passionate about excellent service. She regularly speaks at conferences on leadership, customer experience and culture change. She is also a business author and is published by CIPD, Gower, Fenman, Croner, Echelon and Kogan Page.

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Recent posts by Sarah Cook

Leaving with goodwill: The role of HR

How do you leave on good terms?

How to tackle a toxic culture

Hint: Good communication can solve a lot.

How to make hybrid working work well

Have you embraced it yet?

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