Beyond the Expo: UNLEASH World 2023 Insider Series with Qualtrics

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What are you hearing from your customers about their EX challenges?

So I think when we think about employee experience challenges, there are essentially three key things that CHROs are talking to us about.

One is that psychological contract between the employer and the employee and how that’s shifting and how individuals really expect personalized experiences.

One is the formation of culture and the rebuilding of culture, particularly after Covid. And when we think about what hybrid working means within the modern work environment.

And the third is the challenge of technology. How do you utilize all of the tools and innovations that are available in a way that makes most sense and that drives most efficiency and productivity without overwhelming organizations with loads and loads of new tech?

Why is not the time to leave annual surveys behind, and embrace continuous employee listening?

So Qualtrics is an employee experience platform and experience management platform, and we focus on helping organizations to listen, understand, and act across every touchpoint of the employee journey on an ongoing basis. We are also moving into the space of passive listening. So, helping companies to understand how employees feel without more surveys and without asking more questions.

We’re utilizing AI across a number of the areas of our platform focusing on really how you can help managers and leaders understand and drive the right types of actions in a way that’s easy and efficient and drives best business results.

How can GenAI help HR leaders?

So when we think about AI and we think about it in terms of that employee experience management piece, there’s a number of things that we are doing that we’re gonna be talking about at UNLEASH. Firstly, we’re focusing in on helping managers to understand the results more quickly and more effectively. So give them the opportunity to talk to an AI-powered coach who can help them really dig into their results very quickly and easily.

And the second area is we’re focusing on how we can explore open comments and free text data and summarize that for managers and leaders in a way that makes sense. And they’re super easy to interpret both the positives, the negatives, and the ideas for improvement.

And then the third way is connecting data sources across behavioral, operational, and experience data points – bringing that all together in a way that helps identify what the biggest impact drivers might be on ROI and helping put that into the hands of leaders super, super quickly and efficiently.