Jacqui Canney is the Chief People and AI Enablement Officer for ServiceNow, the digital workflow company making the world work better for everyone. Jacqui joined ServiceNow in July 2021 and leads all talent strategies for its rapidly growing global workforce of more than 25,000 employees.
Jacqui led the development of ServiceNow’s People Pact, which reimagines the employee value proposition as a commitment to help employees “do their best work, live their best lives, and fulfill our purpose together.” She continues to leverage ServiceNow technology and generative AI solutions to deliver on that commitment, from leading the launch of the company’s first shared learning platform, frED, to redesigning its performance management experience. She is focused on constantly improving employee experiences and preparing the workforce for the future by putting people at the center and empowering them through technology. She is also responsible for the ServiceNow Education line of business, overseeing training and enablement of customers and partners. On track to enable three million learners by 2027, she empowers individuals worldwide with the skills and knowledge needed to succeed in today's workplace, using ServiceNow’s platform.
Prior to ServiceNow, Jacqui served as the Global Chief People Officer for WPP, a global leader in marketing, media, advertising, and communications with more than 100,000 people across 100 countries. In this role, she was responsible for making WPP the destination for the industry’s top talent and leading all aspects of people strategy, rewards, talent management, recruiting, and leadership development.
Prior to joining WPP, Jacqui was Walmart's Chief People Officer, where she was responsible for attracting, retaining, and developing talent for the world’s largest private employers with more than two million associates. Her career includes 25 years at Accenture, where she played a pivotal role in Accenture's IPO and witnessed the company's exponential growth from 25,000 to 400,000 people.
Jacqui was the co-chair of the World Economic Forum Future of Work Task Force, a member of the Rework America Business Network, and she participated in the Council on Foreign Relations 2018 Future of Work Task Force.
Jacqui earned a Bachelor of Science in accounting from Boston College and has remained active on campus guest lecturing, collaborating with professors, and recruiting. Jacqui currently serves on the Board of Directors for Wonder, the Board of Directors for Project Healthy Minds, the Chief HR Officer Board for the Institute for Corporate Productivity (i4cp), the Board of Trustees at Boston College, and as the Co-Chair for the Boston College Wall Street Business Leadership Council. She is also a member of Fortune’s Most Powerful Women community.
