April 26th / 2:00 PM to 2:30 PM PST

Creating a Recipe for EX Success

Case Study

The Striking Similarities Between CX and EX

A customer's experience with an organization is only as good as an employee's experience. This session will look how a successful organization depends on positive CX, which starts with its first customers -- its employees.

Speaker

John Narozanick

Head of Employee Experience and HR Delivery

DISH

Companies are investing billions to improve the customer experience (CX). For good reason: superior CX delivers improved customer loyalty, market share and revenues. Employee experience (EX) also provides competitive advantage; it is a priority for many businesses exploring change and transformation. Leading companies have discovered a secret weapon—they are using their CX playbooks to achieve EX excellence. Managed properly, they can create long-lasting value for your organization.

Join the session to find out:

Where the value is
How it can fuel business growth
How to measure the impact of aligning EX with CX

Employee Experience and Engagement

Organizational Design

Strategy and Leadership

See the 2024 Agenda

Speaker

John Narozanick

Head of Employee Experience and HR Delivery

DISH