How Mastercard Is Unlocking Operational Excellence With AI

AI is nothing new to Mastercard, they’ve been using it for decades to fight fraud and support customers and partners across the world. More recently, they’ve applied AI to improve employee experiences, delivering more personalized offerings, and increasing productivity and efficiencies across a number of processes. Join this session to learn how AI can be used to unlock operational excellence and create stronger employee engagement.

• Operational excellence is a strategic business differentiator; learn how Mastercard is combining continuous improvement with emerging technology to unlock improved experiences.
• Using AI, Mastercard is delivering enhanced personalization to customer and employees; driving productivity across their workforce; and scaling process improvements at every step in the employe lifecycle.
• Whether automating tasks for talent acquisition; improving onboarding experiences for new hires; or delivering faster insights across data & analytics; the applications for AI are endless. Hear how Mastercard is testing and learning to use AI for the benefit of their employees.