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Experience
May 7th '25 / 3:00 PM to 3:25 PM PDT

Unleashing IT’s Voice with AI: Turning Support Teams into Strategic Communicators

Case Study

How AI enables IT support to own communication, gain confidence, and focus on strategic work

Unleash the full potential of your IT support teams - from service desk to senior engineers - by building their confidence to communicate clearly, lead change, and focus on strategic work. Learn how AI is transforming support into advisory and impact-driven roles.

Speaker
Anusha Khan
Vice President of Employee Experience, IT Marketing, and Communications for Workplace Technology
MSCI
Read more

AI is unleashing a new era for IT support – from the service desk to high-level engineers—elevating these essential teams from reactive problem-solvers to confident communicators and trusted advisors. By easing the burden of repetitive communication and support tasks, AI makes space for deeper impact: helping employees, guiding change, and collaborating across functions.

This session isn’t just about tools – it’s about growth. For HR, IT, and Employee Experience leaders, it’s a look into what happens when you invest in the people behind the support tickets—and empower them to speak up, lead initiatives, and shape the employee experience.

Golden Nuggets: What you’ll walk away with

  • Practical ways to enable engineers to own employee-facing content and campaigns using AI
  • How to help IT support staff communicate tech changes with clarity and confidence
  • How AI frees frontline teams from repetitive work and scales day-to-day support
  • What’s next for communicators: how their role evolves as others grow their voice
See the 2025 Agenda
See the 2025 Agenda
Speaker
Anusha Khan
Vice President of Employee Experience, IT Marketing, and Communications for Workplace Technology
MSCI
Read more