Becky is a Partner at IBM for the Global Strategic Partnership with AWS, focused on Data, Analytics, and AI consulting services. She is also a thought leader and global speaker.
She helps global companies take a customer-centric approach to cloud and digital technology, data, AI, analytics, IOT, social media, marketing, and service.
Becky is the author of the book The Hidden Power of Your Customers, released by Wiley in July 2011. She is the author of the blog Customers Rock!, which was listed #2 in the Top 20 customer service blogs. She was also selected as one of the “Top 50 Customer Service Experts of the Decade” by Nextiva and “Top 25 CRM Influencers You Should Be Following” by Zoho. She was a lecturer at UC San Diego for 6 years on how to market with social media as well as the Social Media Contributor for NBC San Diego Morning Show on KNSD TV/NBC 7.
Becky is a highly-regarded speaker with international expertise; her speeches range from keynotes to custom workshops to webcasts.
