After graduating from Vanderbilt University in 2013, John parlayed his engineering degree to a nearly ten-year-run DISH’s customer experience operations (CXO) organization. As part of the CXO, his primary focus was process improvement and strategic planning for call center operations. In January 2023, he accepted a position overseeing DISH’s HR Delivery teams, including frontline ticketing support, leaves case management, internal investigations, and travel. His passion for problem-solving, team building, and CX inspired him to see how his operational knowledge translated to the realm of EX. In his spare time, he enjoys fitness, guitar, and cheering on the Philadelphia Eagles (for better or worse).
