EVENT TERMS AND CONDITIONS

In this clause, Force Majeure means circumstances which are beyond the reasonable control of UNLEASH Group of Companies and which are reasonably likely to affect UNLEASH Group of Companies’ successful delivery of the Event or would make it inadvisable, impracticable, illegal, or impossible for a party to perform its obligations as originally contracted under these Terms & Conditions, including, but not limited to: failure of a utility service or transport or telecommunications network, lockout, strike or other industrial action (whether or not involving UNLEASH Group of Companies’ own workforce), civil unrest, fire, flood, storms, earthquakes, chemical or biological contamination, any restriction or measures imposed in connection with a pandemic, epidemic, public health emergency (including but not limited to the Covid-19 pandemic), act of God, riot, malicious damage, compliance with any law or governmental order, rule, recommendation, regulation or direction (including travel-related guidance and restrictions), accident, breakdown of plant or machinery, or default of suppliers or sub- contractors, sonic boom, acts of terrorism, acts of war, governmental action or advice.

If, because of Force Majeure, UNLEASH Group of Companies cancels the Event, UNLEASH Group of Companies shall use reasonable commercial endeavours to reschedule the Event. Without prejudice to its obligations, UNLEASH Group of Companies accepts no liability and will not be liable for any compensation where the performance of its obligations under these Terms & Conditions is affected by Force Majeure.

Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

The Site, and Event do not constitute a solicitation to buy or sell any investment.

No information contained in the Site or provided at the Events should be deemed to constitute the provision of financial, investment or other professional advice in any way.

By proceeding you agree to the exclusion by us, of any liability, including without limitation that arising from any loss of profit or any other direct or consequential damage, in respect of any errors and/or omissions by us and/or any relevant third parties in respect of the content.

The contents of the Site and the Event(s) are based upon sources of information believed to be reliable, however, save to the extent required by applicable law or regulations, no guarantee, warranty, or representation (express or implied) is given as to its accuracy or completeness and, the UNLEASH Group of Companies and its members, officers and employees do not accept any liability or responsibility in respect of the information, or any views expressed herein.

If you have accessed the Site using a link from another site, UNLEASH Group of Companies does not accept any liability or responsibility for the accuracy of information contained within the sites of other providers who have links to any pages of this site or to whom this site is linked.

By registering your name and email address on the Site, you are agreeing to receive email communication from UNLEASH Group of Companies and other UNLEASH Group Entities to keep you informed of related products and services. Your information may also be shared with our event sponsors listed here, here and here.

If you choose to register using our social sign up widget, your name, email, job title, company and social profile will be processed by INGO, to power the UNLEASH event community experience. By using the widget, you accept Ingo’s privacy policy.

If your application to register is accepted, you are agreeing that your information will be passed to our Mobile App provider, InWink, where a profile will be created for you that enables your app access onsite. See more information under “Badges” re how your data in the app can be shared with fellow participants.

For more information, please see our privacy policy.

Attendees must use their own badge while onsite at the event. Badges are non-transferable and may not be shared onsite. Any person found to be in violation of this policy will have their badge confiscated by event personnel and will be asked to leave the conference. No one under the age of 18 is permitted at any live event unless as an approved Student type or with prior written approval from a member of the UNLEASH Leadership Team.

UNLEASH enables exhibitors to scan participants badges. By allowing the exhibitor or session sponsor to scan your badge, they will have access to your contact information, as provided during the registration process, which they will use to follow up post event. A list of event sponsors can be found here, here and here.

Your badge will also be scanned upon entry and exit to the event, this is used for analytics and health and safety purposes only.

You agree to notify us of any changes to your personal circumstances with respect to any information or representation made herein and to provide us with any changes to this information as we may reasonably require.

The copyright in the Site, the Event(s), and the publication (unless otherwise indicated), its contents, including all information, graphics, code, text, and design are owned by UNLEASH Group of Companies and should not be reproduced or distributed without permission.

By registering, attendees grant UNLEASH and its agents the right to take photographs or videos of them during UNLEASH event activities. 

Attendees grant UNLEASH the worldwide right to use, copy, distribute, exhibit, broadcast, transmit, perform, publish, and display the photos/videos of attendees, with or without names and biographic material, in any media including in print and electronic. UNLEASH may use the photos/videos for any lawful purpose including, but not limited to, publicity, marketing, and advertising – and is under no obligation to compensate attendees.  

Attendees agree that UNLEASH is the exclusive copyright owner of the photographs/videos. Attendees further understand that content posted to social networks will be subject to the social network’s applicable terms and privacy policy. 

Our Events are open to professionals only. Solicitation of business or distribution of materials by non-exhibitors is strictly prohibited. Violators will be immediately removed from the show. 

Any person found to be registering to attend our events using false information or credentials or deliberately withholding information will have their application automatically denied and may be liable to prosecution. Without prejudice, the organizers reserve the right to exclude any person(s). 

Our policy objective is to ensure a healthy ratio of Enterprise to Vendor delegates at all our events. This ensures that representatives of Enterprise organizations are not overwhelmed by Vendor organizations. It assists in the protection of investments made by the Sponsors, Exhibitors, and Partners at UNLEASH events. To achieve this, we enforce a strict policy of approvals with quota limits. It should be noted that we reserve the right to refuse ticket(s) to representatives of vendor companies (software/services/solution providers) and consultants of any kind who register themselves in this way. 

Once a successful purchase transaction has been completed, tickets are delivered electronically via email to the email address nominated by the purchaser. The ticket acts as a receipt for the transaction and can be used to redeem entry at the UNLEASH event listed on the ticket. A printed hard-copy ticket or an electronic soft-copy ticket detailing the reference number or barcode can be used to register at the event.   

UNLEASH Group of Companies claims the right to reject any ticket purchase within a maximum of 7 days after the clarified payment. If this happens, a full refund will be issued. 

Closed Circuit Television Cameras (CCTV) will be in operation at all times during the events. The organizers reserve the right to deliver the CCTV videotapes to the Police or other competent authority as evidence if requested to do so. The contents of such videotape may be used as evidence in a court of law. 

UNLEASH Group of Companies reserves the rights to film/permit approved third party filming across the show open days of the events. 

By attending the show, visitors permit the organizers/approved third parties to use any footage taken. No person under the age of 18 years, including children of the exhibitors, will be admitted during the tenancy period. Canvassing is not permitted. 

The organizers reserve the right to exclude or remove anyone from the events or venue who does not comply with this policy or who they reasonably consider are likely to break the rules.

I acknowledge that UNLEASH Group of Companies will not provide transport or travel expenses to or from any UNLEASH event.

UNLEASH cares about the health and safety of our customers, partners, employees, and communities. We continue to monitor local COVID-19 protocols and mandates to ensure we can meet them in the safest way possible.

Masks are still recommended for individuals who are not fully vaccinated and those with underlying health conditions. These protocols and mandates may change at any time. We will do our best to communicate any changes as they arise and appreciate your cooperation to ensure we can gather in a safe and compliant manner. 

For information on the most current and up to date health and safety guidelines for our live events, in addition to the latest testing protocols, please visit the Nevada health website, or the Paris health website.

I acknowledge that UNLEASH Group of Companies will consider but not guarantee exhibitors requests for day changes at any event or conference. All items (screens, laptops, cabling and other electronic equipment, rooms, furniture etc.) supplied are on a rental basis and no exchange, transfer or refund of ordered items on-site will be entertained. Exhibitors must pay for any damages or losses caused to items supplied to them. 

All exhibitors are required to have the requisite Public Liability, Employee Liability and all other insurances in place to be able to exhibit at any UNLEASH Group of Companies event.

Cancelled orders are not refundable. Non-standard items may be offered on request, subject to a separate quotation, and are subject to the same terms and conditions. Any complaint regarding rental items or installation must be lodged before the opening of the event. In respect of items rented on the day, items should be inspected immediately and tested. The equipment must be insured “all risk” by the hirer, who will remain liable until the authorized staff has collected the equipment. In case of disappearance, the equipment will be invoiced at the original insurance value.

The following cancellation and refund policy applies to Delegate passes for all UNLEASH Events.

*Credit voucher is issued for the value of the ticket amount invested.  To be used at any UNLEASH event within 12 months of date of credit voucher.  The credit voucher does not include a hotel room. 

A Senior Leadership representative to attend in your place can be named at any time before the event starts and no fees will be applied to this. This transfer of pass cannot be completed onsite. More than one name change made within two (2) working days to the event will be subject to a service charge equivalent to 12% of the ticket amount.  If your ticket is cancelled due to malpractice or misuse of discounts no refund will be issued. UNLEASH Group of Companies reserves the right to refuse any refund based on management discretion. 

If you require a refund based on testing positive for Covid-19, you will need to provide evidence to the Customer Services team of your positive results.  

If you need to cancel your ticket because you have been denied a Visa application, you will need to contact our Customer Services Team within one week from the rejection to be eligible for a refund.   

To make a cancellation or refund request please contact the Customer Services team at support@unleash.ai.

The cancellation and refund policies referenced above in clause 15 are applicable to bookings with hotel rooms included.  Please note, the following additional terms and conditions apply when the delegate pass includes hotel accommodation.  This is specific to UNLEASH America events only.

All housing bookings and enquiries are managed by our dedicated housing partner, Conference Direct.

1. Please note that upon booking your reservation, your credit card will be charged a deposit equal to the first night’s room and tax. To avoid forfeiture of the deposit, please ensure all changes are made at least 72 hours prior to your scheduled arrival date. A nightly Resort Fee will be added to your total once you select a hotel and room type. Taxes and Resort Fees are payable by the individual booking the room and are not included in delegate pass price.
2. The guest is responsible for the first night’s room rate plus tax if they fail to arrive on scheduled arrival date, regardless of date. UNLEASH is not responsible for incidentals, damage to property, or loss of personal property. Check-in time is 4:00 pm and Check-Out time is 11:00 am. Fees may apply if you intend to arrive early or check-out late. Should you arrive late, charges will be incurred from the arrival date booked, which UNLEASH will not be liable for.
3. If you cancel or amend your booking with UNLEASH or choose to stay in alternate accommodation during the event, please note that no discounts or refunds will be offered on the hotel element of your delegate pass price and you will still be liable for any charges incurred by not meeting the terms of this agreement.
4. The accommodation offer and booking portal are intended for use by qualifying ticket holders only and must not be shared with any third parties. UNLEASH reserves the right to cancel or modify your hotel reservation at any time if it is determined that you do not meet the eligibility criteria to receive the two inclusive hotel nights (May 6th and 7th). If you book after the room block date ends, regardless of eligibility, you are no longer entitled to inclusive nights, and no discount or refund will be offered.
5. Rooms are only guaranteed until 04/11/2025 or until UNLEASH’s room block is full. UNLEASH takes no responsibility for name changes, cancellations, upgrades, or rooms booked after 04/11/2025 or after the room block is full.
6. UNLEASH reserves the right to amend your hotel accommodation based on availability within the room block. Selection of either hotel does not guarantee your stay in that property.
7. Should you have any questions regarding hotel reservation policies, please contact the hotel directly on 1-800-CAESARS (1-800-223-7277).

Completion of an application form applying to attend the Event under any of our ticket types does not automatically guarantee a place at the Event. As a curated experience, UNLEASH checks all applications to ensure that we create the highest quality event for all our attendees.

All applications should expect a response to confirm your registration status within 3 working days. Applicants will be notified by UNLEASH if their registration is successful. If your application is denied you may be offered other relevant alternatives or a ticket refund if required. Access will not be granted onsite to rejected applicants.

Completion of an application form applying to attend as a HR Leader/VIP Guest at the Event does not automatically guarantee a place on the programme. All applications to the Event will be reviewed by UNLEASH. Applicants will be notified by UNLEASH if their registration is successful. If successful, an applicant will become a HR Leader, and be bound by the attendance conditions.

By applying for a Free HR Leader/VIP Guest ticket, you are committing to attending all live days of the Event. A Senior Leadership representative to attend in your place can be named up to two weeks before the event starts, and no fees will be applied to this. This transfer of pass cannot be completed onsite. If you or an approved representative do not attend the Event a fee of $500 will be charged to you via invoice, using the billing details supplied upon registration. Attendance of the Event will be proven by our registration system.

By applying for a free HR Leader/VIP Guest ticket, and at UNLEASH America only,  you are also committing to purchasing accommodation through our partner hotel links at either Caesars Palace or Harrah’s hotels for the duration of your stay during the event.  Failure to do so will invalidate your free HR Leader pass and you will liable to pay UNLEASH Group of Companies a full conference fee in order to access the event.

Please note that all HR Leader passes are bound by the same terms and conditions relating to hotel accommodation as stated in clauses 15 and 16.

For eligible ticket holders who are offered special rates from the UNLEASH room block, these must be booked in accordance with supplied dates and instructions. Tax and resort fees are payable by the guest, and UNLEASH is not responsible for incidentals, damage to property or loss of personal property.

More information will be provided at the point of booking for eligible ticket holders.

1. For qualifying ticket holders UNLEASH will cover up to 2 nights’ stay (May 6 and 7 2025 only) on a first come first serve basis. All reservations will be subject to review by UNLEASH.
2. The complimentary offer and booking portal are intended for use by qualifying Analyst / Speaker / Media ticket holders only and must not be shared with any third parties. UNLEASH reserves the right to cancel or modify your hotel reservation at any time if it is determined that you do not meet the eligibility criteria to receive the two complimentary nights (May 6 and 7 2025).
3. Please note that upon booking your reservation, your credit card will be charged a deposit equal to the first night’s room and tax. To avoid forfeiture of the deposit, please ensure all changes and cancellations are made at least 72 hours prior to your scheduled arrival date. A nightly Resort Fee will be added to your total once you select a hotel and room type. Taxes and Resort Fees are payable by the individual booking the room and are not included in the offer of complimentary nights.
4. Free cancellation is available up to 72 hours prior to arrival for a full refund. Changes will be based upon availability. The guest is responsible for the first night’s room rate plus tax if they fail to arrive on the scheduled arrival date, regardless of the date. UNLEASH is not responsible for incidentals, property damage, or loss of personal property. Check-in time is 4:00 pm and Check-Out time is 11:00 am. Fees may apply if you intend to arrive early or check-out late.

Discount codes cannot be combined with any other offers or credit received from a previous show. Any credit issued must be used by the original recipient and cannot be transferred. 

Discounts cannot be retroactively applied to a completed ticket purchase. Additionally, refunds or credits cannot be issued of equivalent value to any offered discounts or promotions. Complimentary upgrades are considered on a show-by-show basis at the discretion of UNLEASH Group of Companies. UNLEASH Group of Companies does not guarantee an upgrade is applicable and UNLEASH Group of Companies retains the right to decline upgrade requests at any time, for any reason at its discretion. 

Early bird pricing windows are final unless otherwise adjusted by an active promotion. After the pricing window has closed, the expired rate will no longer be made available and cannot be retroactively applied. 

If an attendee is found using a discount code that was not provided for the code’s intended use, the purchaser’s ticket will be cancelled, and no refund will be issued. 

UNLEASH Group of Companies discounted tickets are not eligible for resale. Any resold tickets will be immediately considered void and ineligible for a refund. 

Tickets and Add-ons are subject to individual promotions and cannot be combined or redeemed against one another. 

Any discount provided for these add-ons will not be applicable after a purchase transaction has been completed. Discounts must be applied before purchase confirmation when selecting available products. 

Tickets distributed as part of a sponsorship package are applicable exclusively to the contracted company.  The agreed number of complimentary tickets cannot be exceeded. Complimentary tickets will only be valid for said company unless otherwise specified by a member of the UNLEASH team. 

Discount codes cannot be redeemed onsite at the event.

The events, information, and speakers listed on our Sites are subject to change without notification. 

Unused tickets/passes will be forfeited and are not transferable to another event. 

Ticket holders may not sell, offer for sale, offer at auctions, resell, donate, act as commercial agent for another party or otherwise transfer their tickets in any way without the specific prior written consent of UNLEASH Group of Companies.

UNLEASH is committed to promoting a corporate culture that is centred on integrity, accountability, and ethical business conduct. UNLEASH expects all event attendees to adhere to high ethical standards and to avoid engaging in any activity that involves even the appearance of impropriety. By attending or participating in an UNLEASH event, the registrant agrees to adhere to this code of conduct. 

UNLEASH affirms the principle of equal employment and business opportunities without regard to any protected characteristic, including, but not limited to, race, religious creed, national origin, colour, sex or gender, gender identity or expression, age, mental or physical disability, mental condition, pregnancy, marital status, national origin/ancestry, genetic information, political affiliation, military and protected veteran status, sexual orientation, or any other characteristic protected under federal or state law or local ordinance. UNLEASH policy prohibits harassment in any form and UNLEASH expects event attendees to practice and promote an event environment free from harassment and discrimination. 

UNLEASH reserves the right to limit attendance at its events, at its sole discretion. If an attendee does not comply with this code of conduct, UNLEASH reserves the right to remove them from the event (including without a refund), prohibit attendance at future UNLEASH events, and/or pursue other means necessary to appropriately address failure to comply with the code. 

Please immediately raise any issues or concerns that surface at an UNLEASH event to the onsite UNLEASH staff at the registration desk and/or contact the Onsite Security Team 

Show recordings purchased before, at or after the show can be subject to a development retainer and can take up to 6-8 weeks from the end of the show to be available for attendees to view. In the case of an unforeseen circumstance, UNLEASH Group of Companies reserves the right to extend this period without notice, and there will be no changes to the refund policy if this occurs. 

As per our refund policy, there will be a 48-hour period after the purchasing of any recordings to apply for a refund. After that time the recordings will no longer be eligible for a refund. Once the recordings are available, the 48-hour period becomes invalid and all attendees purchasing recordings will gain immediate access and for that reason will not be eligible for any refunds. All refunds must be submitted in written format to the Customer Services team at support@unleash.ai.  

If you are unable to view the recordings, please contact us directly at support@unleash.ai.