Power to the People: Harnessing the Voice of the Employee

Creating incredible employee experiences is fast becoming a strategic priority for all leading HR functions and organizations. At the core of delivering great employee experiences is making sure the voice of employees is represented and heard in both the employee experience (EX) ideation, design and implementation phases. This means putting the voice of employees at the heart of all employee experience journeys and design decisions.

Hear from Laura Cole, Managing Director, Head of HR UK and Europe who will talk about:

• How to build a robust employee listening strategy that gathers real-time, in the moment feedback from employees
• How to use EX design techniques in order to harness the employee voice and make positive changes to the overall employee experience
• How to create an EX measurement framework that helps the business to understand key moments that matter, where there is friction in parts of the employee experience and how to show to benefits of EX changes on the overall customer experience
• The work Standard Chartered have done over the last few years to build their EX-Strategy and lessons learned along the way