The Theatre of Work: Experience Is Front of House

When organizations meet their workers’ experience expectations, they see a boosts in effort, productivity, and retention but the ROI doesn’t usually reflect this. The reason? Companies often undervalue the power of design – specifically human-centred design, experience and experimentation when it comes to designing a human centric employee experience. How can design, as a way of thinking, be applied to transform and innovate businesses, is it as simple as building it from the employees’ point of view? In this session Danny will explore how the focus on design is essential for each organization, the areas of change needed to truly drive the conditions necessary for providing a personalized experience that matters to all its employees.