Gemma leads a team of innovators to create and curate learning that drives performance at Legal & General, focusing on building future capabilities. Her background in digital marketing and social media lends a customer focus to her approach to learning; bringing data, social learning, performance support and user experience design together. Gemma’s philosophy is to work in an agile way to develop solutions with and for people, with innovation and design thinking sitting at the heart of her approach. Gemma is an active member of the learning industry community, contributing to blogs and podcasts to share best practice and collaboratively discover solutions that inspire progress.